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Jurnal Manajemen Bisnis

magister-manajemen
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Published by Universitas Pendidikan Nasional

ISSN : 18298486 EISSN : 26859823 DOI : 10.38043

Core Subject : Economy, Science,

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

Jurnal Manajemen Bisnis dengan pissn 1829-8486 adalah publikasi ilmiah yang diterbitkan oleh Program Studi Magister Manajemen Pascasarjana Universitas Pendidikan Nasional. Jurnal ini diterbitkan dengan maksud utama mendiseminasi artikel ilmiah baik berupa hasil penelitian maupun telaah literatur (setara dengan hasil penelitian) dibidang manajemen dan bisnis. Jurnal Manajemen dan Bisnis menerima artikel (yang tidak dipublikasikan dalam jurnal lain) di bidang manajemen sumber daya manusia, manajemen pemasaran, manajemen keuangan dan perbankan, manajemen kesehatan dan rumah sakit, manajemen kewirausahaan dan bisnis, manajemen strategi, bisnis digital.

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Articles 10 Documents

Search results for , issue "Vol 11 No 2 (2014)" : 10 Documents clear

KEBIJAKAN SISTEM PENILAIAN PRESTASI KERJA, MOTIVASI DAN KEPUASAN KERJA YANG BERIMPLIKASI TERHADAP KINERJA KARYAWAN DI PT. BANK BPD BALI KANTOR CABANG MANGUPURA Ni Putu Anggelina
Jurnal Manajemen dan Bisnis Vol 11 No 2 (2014)
Publisher : Universitas Pendidikan Nasional

The aims of this study are to analyze the effect of performance appraisal system,motivation and job satisfaction toward to performance at PT. Bank BPD Bali branches ofMangupura. This study was taken because there are still differences between the researchstudies with each other. This research was conducted using primary and secondary data.Variables used in this study were, Performance as the dependent variable and Performanceappraisal system, Motivation and Job satisfaction as an independent variables.The analysis method used is multiple linear regression analysis, previously performedclassical assumptions test that included normality test, multicollinearity test, heteroscedasticitytest, and autocorrelation test. And then the latter using multiple correlation analysis,determination analysis, t-test and F-test for hypothesis testing.The results of this study showed that, partially Performance appraisal system,Motivation and Job satisfaction has significant effect on Performance at PT. Bank BPD Balibranches of Mangupura. While, Performance appraisal system, Motivation and Jobsatisfaction are simultaneously had significant effect on Performance at PT. Bank BPD Balibranches of Mangupura. Prediction capability from these three variables toward Performanceis 98.20%, where the balance 1.80% is affected to other factor which was not to be entered toresearch model.Keywords: Performance appraisal system, Motivation, Job satisfaction and Performance

APPLICATION OF INFORMATION TECHNOLOGY INTEGRATED SYSTEM TO IMPROVING THE QUALITY AND FINANCIAL PERFORMANCE I Putu Gde Sukerta; Gede Sri Darma
Jurnal Manajemen dan Bisnis Vol 11 No 2 (2014)
Publisher : Universitas Pendidikan Nasional

The purpose of this study was 1) to determine and analyze the implementation and useof information systems technology in the integrated financial information and data processingservices that result in hospital inefficiency and decrease operational performance(management control). 2) To determine and analyze the impact of Integrated InformationSystem Technology to the performance as well as improved quality of service FinanceDepartment (Mobilization Fund) 2) To identify and analyze the factors that constrain andsupport the implementation of an integrated system of information technology in improving theperformance and quality of service parts Finance (Mobilization Fund) to the customer.The results found that iplementasi integrated information system in Sanglah GeneralHospital Center which has lasted from the 2000s to the present in dasrnya has been goingaccording to the plan set out in the master plan for the development of integrated informationsystems at General Hospital Center. In the implementation of an integrated information systemis currently still searching for the best format because there are many drawbacks encounteredin the design of the integrated information system implementation. Also encountered in thisstudy that the implementation of an integrated information system, the units appears to be stillrunning their own separate themselves so visible. This means that the implementation ofintegrated information systems tend to be at the start of the aspects of technology instead ofinstitutional aspects. Other findings generated relating to the above conclusion is fruitionGeneral Hospital Center in order to decentralize information, achieving accuracy andcompleteness of information, prevention of Informat on a particular group has been realizedin the implementation of integrated information systems at General Hospital Center..Keywords: technology information systems

HUBUNGAN GAYA KEPEMIMPINAN GENERAL MANAGER DAN KOMUNIKASI INTERPERSONAL DENGAN MOTIVASI DAN KINERJA KARYAWAN PATRA JASA BALI RESORT AND VILLAS Oktavianus Wayan Semuel
Jurnal Manajemen dan Bisnis Vol 11 No 2 (2014)
Publisher : Universitas Pendidikan Nasional

This study purpose to determine the effect of leadership style, interpersonalcommunication on motivation and performance of Patra Jasa bali Resort and Villa’semployees.The study was conducted in hospitality organizations by using employees as acorrespondent. The number of respondents in this study are 225 peoples. The data analysistechnique used path analysis (SEM Analysis) which is operated through the AMOS program,Version 20.0The results showed that leadership style and general manager interpersonalcommunication had a positive and significant impact on the motivation and performance ofemployees Patra Jasa Bali Resort and Villas.Keywords : Leadership Style, Interpersonal Communication, Motivation and EmployeePerformance Patra Jasa Bali Resort and Villas.

PENILAIAN KINERJA KARYAWAN PT PEGADAIAN (PERSERO) : PENDEKATAN MULTISUMBER Suhernawati Suhernawati
Jurnal Manajemen dan Bisnis Vol 11 No 2 (2014)
Publisher : Universitas Pendidikan Nasional

Performance appraisals conducted in this study using the method of performanceassessment from various sources, namely from the immediate supervisor, supervisor indirectly,the employees themselves, co-workers and customers.The purpose of this study was to determine the objective performance assessment PTPegadaian (Persero) from various sources. The method used in this study the quantitativedescriptive. Population data retrieval techniques. Methods of data collection usingquestionnaires filled out by all employees and customers.Based on the results of this case study is evidenced by the results of a questionnairedistributed to the immediate supervisor, indirect supervisor, the employee and the consumer,showed no difference between the perceptions of performance appraisal immediate supervisor,supervisor indirectly, yourself, co-workers and customers. All aspects of perception increasedsignificantly. Aspects of the self are aspects that contribute the greatest aspects of assessmentand immediate superior in the assessment gives the smallest donationKeywords: Performance Appraisal, Performance Appraisal Method Multi - source

PERSEPSI KONSUMEN DALAM MENENTUKAN JASA PENDIDIKAN MENENGAH PADA JENJANG KEJURUAN (STUDI KASUS DI SMK KERTHA WISATA DENPASAR) Ida Ayu Ari Yulia Dewi
Jurnal Manajemen dan Bisnis Vol 11 No 2 (2014)
Publisher : Universitas Pendidikan Nasional

Konsumen dalam hal ini adalah orang tua siswa memiliki peran yang sangat strategisdan penting dalam pengembangan lembaga pendidikan. Karena dalam sebuah keluarga, orangtua memiliki kontribusi yang besar terhadap pengambilan sebuah keputusan. Melalui persepsiyang dimiliki terhadap berbagai pilihan lembaga pendidikan yang tersedia, orang tua mampumemutusakan yang terbaik bagi putra putri mereka. Persepsi timbul melalui stimuli atas apayang didengar, dilihat, dirasakan tentang sesuatu kemudian berlanjut pada proses memilih,menyeleksi, mengatur, dan menafsirkan stimuli tersebut ke dalam gambar yang berarti danmasuk akal. Orang tua sangat terbuka terhadap berbagai pengaruh yang cenderungmembelokkan persepsi mereka, yaitu penampilan fisik, stereotip, dan kesan pertama.SMK Kertha Wisata sebagai bagian dari lembaga pendidikan menengah kejuruan yangada di Denpasar melakukan berbagai upaya untuk bisa menarik simpati orang tua siswa untukmenyekolahn putra putri mereka. Terlebih dengan iklim kompetitif dan permasalahanmultidimensi dibidang pendidikan mengharuskan SMK Kertha Wisata Denpasar melakukanupaya yang maksimal untuk merevitalisasi diri. Upaya yang dilakukan adalah meningkatkankualitas sekolah, melengkapi berbagai fasilitas yang ada, melakukan strategi harga, sehinggacitra sekolah meningkat. Dan dengan peningkatan citra tersebut diharapkan mampumembangun persepsi yang positif di benak orang tua siswa.Berdasarkan latar belakang masalah yang telah dikumukakan diatas, makapermasalahan yang diangkat menjadi topik pembahasan penelitian ini adalah bagaimanakanpersepsi konsumen dalam menentukan jasa pendidikan pada jenjang kejuruan di SMK KerthaWisata Denpasar. Yang mana difoukuskan pada persepsi kualitas, persepsi fasilitas, persepsiharga, dan persepsi lokasi.Adapun teori yang digunakan untuk memcahkan permasalahan diatas adalah teoribelajar yang meliputi teori Strategi Pemasaran Setiadi , Prilaku Konsumen Kotler danAmstrong, , Teori Persepsi Shhiffman, G.Leon, Lazar, Leslie.Metode pengumpulan data yang digunakaan adalah wawancara, observasi, dandokumentasi. Teknik keabsahan data menggunakan teknik Triangulasi. Sedangkan teknikanalisis data menggunakan metode kualitatif dengan pendekatan studi kasus yang dilaksanakanmelalui reduksi data, kemudian penyajian data secara sistematis sehingga diperoleh simpulanumum.Berdasarkan hasil penelitian dapat ditarik kesimpulan :1) Persepsi orang tua siswa terhadap kuailtas dalam memilih jasa pendidikan di SMK KerthaWisata Denpasar adalah bahwa pihak manajemen menaruh perhatian serius terhadap semuafasilitas belajar mengajar dan fasilitas penunjang praktek secara lengkap dan memeadai.

THE ANALYZE BUDGET POLICIES IN THE CONTEXT OF THE EFFICIENCY AND EFFECTIVENESS OF ACADEMIC FINANCE AT INTERNATIONAL BALI TOURISM INSTITUTE Ni Made Widiastuti
Jurnal Manajemen dan Bisnis Vol 11 No 2 (2014)
Publisher : Universitas Pendidikan Nasional

Budget is an important role in the company management, because budget as aplanning instrument which gave clear direction to achieve the goals and objectives of thecompany beside as aninstrument to improve communication and coordinated the job to docooperation between department also as a tool control to compare the realization withplanning and made improvements if necessary needed.The main objectives of this study were to identify and analyze budget policies in thecontext of the efficiency and effectiveness of academic finance at International Bali TourismInstitute. The obtain data of the study were collected through observation method those wereovert and covert observation, documentation and interviews with the Head of PublicAdministration, Head of Human Resources and Administration, the Head of Student andAlumni, Head of Academic Administration and other participants that were play important rolein the implementation of academic activities in the application framework of Tri DharmaUniversity at International Bali Tourism Institute.The results of the study showed that based on the discussions that have been described,can be concludeseveral conclusions as follows: budgetary policy at The International BaliTourism Institute used the bottom-up approach. It can be seen from The Puket (Vice Chairman)and Division Manager at SPB ATC, MTC SPB, SPB SPA, Head of LPM, Head of Litabmas, asmanager who were responsible for accountability centers, they were applied what they wantto achieve and the kind of resources they necessary need to achieve the goals, the employeeswere involved in budgeting arrangement to achieve the goal in the future. The income for theoperational cost especially academic budgeting came mostly from students payment, the rangefrom 99.11% to 99.71%. The Financial of Academic activities such as providing education,research and community service during the period of the year 2008/2009 to 2012/2013 theobtained efficiency were Rp. 8.127.365 for each student every year. In the learning process theobtained effectiv but to generate students output who were graduated in 2008/2009 to2012/2013 reflects the less effectiveness of learning because there were differences betweenthe students were received in that period with the students who graduated were 13,52% or 475students. The teachers or lecturers have doubles job as an officer and also managing thestructural foundations that condition resulted high workload capacity so the function of thelecturers as researchers and produce less effective scientific research, it can be seen from thebudget funds of period 2012/2013 the total amount Rp.129.900.00 absorbed only Rp. 33.839million (until June 2013). Devotion society during the years 2010 until 2013 was very effective,because the realization of activities and the funds budgeted support were managed withmaximum.Keywords: budget policy, efficiency, effectiveness, academic financial

FRONTLINER, PRODUCT, E-BANKING, SARANA FISIK, KEPUASAN NASABAH, DAN LOYALITAS NASABAH PT Bank Mandiri (Persero) TBK (Studi Kasus Kantor Kas Kerobokan) Putu Krishna Adi Pradnyana
Jurnal Manajemen dan Bisnis Vol 11 No 2 (2014)
Publisher : Universitas Pendidikan Nasional

sebagai salah satu bank BUMN yang ada di Indonesia, berpengalamanturut serta membangun kepuasan nasabah di berbagai lini. Bank Mandiri selalu berusahamenjadi bank yang terbaik dalam pemenuhan kepuasan nasabahnya. Perubahan-perubahanpositif dilakukan untuk mampu memenuhi kepuasan nasabah. Kepuasan nasabah menjadisebuah harga mati yang harus dicapai agar proses bisnis terus berkelanjutan sehingga nasabahmemiliki loyalitas terhadap produk yang dimiliki. Melalui Marketing Research Indonesia (MRI)kinerja layanan dari industri perbankan diukur melalui beberapa indikator layanan yang dinilaidari beberapa aspek layanan. Penilaian yang dilakukan oleh MRI mencakup aspek people dannon people melalui mystery shoper. Metode pengukuran yang dilakukan oleh mystery shoperdengan melakukan kunjungan ke beberapa outlet untuk merasakan sendiri bagaimanapelayanan atau servive delivery yang diberikan oleh bank tersebut, dengan berbagai indikator.Penilaian ini dianggap tidak menggambarkan kondisi riil karena dilakukan orang-orang yangahli dalam penlaian kinerja dan terlalu mengacu kepada checklist. Sebaliknya arti kepuasanyang dirasakan oleh nasabah terletak pada kesesuaian antara apa yang mereka harapkan denganapa yang sebenarnya didapatkan. Dengan demikian kepuasan dari sisi nasabah ini terlihat lebihalami daripada mystery shoper karena mereka melakukan penilaian lebih obyektif berdasarkanpengalaman yang mereka rasakan. Berdasarkan hasil penelitian Frontliner, Product, E-banking,dan Sarana Fisik secara bersama memiliki pengaruh positip yang signifikan terhadap KepuasanNasabah, maka disarankan kepada pimpinan agar tetap melaksanakan kebijakan Frontliner,Product, E-Banking, dan Sarana Fisik secara bersama dalam rangka meningkatkan KepuasanNasabah. Dengan meningkatnya Kepuasan Nasabah secara langsung akan meningkatkanLoyalitas Nasabah.Kata kunci : Frontliner, Product, E-Banking, Sarana Fisik, KepuasanNasabah, Loyalitas Nasabah, Bank Mandiri.

WEBSITE USABILITY, SATISFACTION, LOYALTY, SECURITY PERCEPTION, TRUST AND WORD OF MOUTH IN E-COMMERCE BUSINESS Chintia Rosdiana Dewi; Gede Sri Darma
Jurnal Manajemen dan Bisnis Vol 11 No 2 (2014)
Publisher : Universitas Pendidikan Nasional

The explosive growth of the e-commerce nowdays, especially in Indonesia, iscontinuously increasing the competitiveness between the e-commerce agents involved in it. Theappearance of the internet reduced the search costs and provided the high flowof informationobtained by the consumer, made it more difficult to increase the consumerloyaltyin an onlinebusiness. Word-of-mouthis regarded as a powerful tool for advancementof the competitiveadvantage in e-commerceaimed by marketing managers. Due to this issue, this researchanalyzes the role of website usability, satisfaction, loyalty, security perception and trust indeveloping positive word-of-mouth in e-commerce business. It was foundthat website usabilityhad a significant positive effect on customer satisfaction and security perception, whileconsumer satisfactionoffered a significant positive effect on loyalty and positive word-of-mouth.It also was found that security perception builtpositive effect to trust significantly. The trust itself, had the role on increasing the consumer loyalty value, unfortunately it was notthesignificant one. And as expected, loyalty was significantly related to positive word-of-mouth.In addition, customer satisfaction, website usability and loyalty was found to be the top threefactors whichcontributed biggest number of the total effect on the role to increasing the positiveword-of-mouth in e-commerce. For further, several conclusions, managerial implications andpossibilities for future research are arise.Keywords : website usability, satisfaction, loyalty, security perception, trust, word of mouth,e-commerce

EVALUASI IMPLEMENTASI STANDAR PELAYANAN MINIMAL PADA PELAYANAN KESEHATAN DI INSTALASI RAWAT JALAN RUMAH SAKIT UMUM DAERAH KABUPATEN KLUNGKUNG TAHUN 2014 I Nyoman Mudia
Jurnal Manajemen dan Bisnis Vol 11 No 2 (2014)
Publisher : Universitas Pendidikan Nasional

Implementation of Minimum Service Standards (MSS) on health care in the hospitalis one of the efforts to improve public services in the field of health. SPM implementation aimsto improve the quality of health care services to the user community hospital. This study aimsto gain an overview of: 1) Implementation of SPM on health care in the Hospital OutpatientInstallation Klungkung, which include; types of doctors serving in the Polyclinic, the type ofservice in the installation jawlan Rawat, hours of service, long waiting time danpelayanantuberculosis services, 2) constraints or barriers to implementation of SPM in the hospital and3) Position the Klungkung regency government in the application of SPM in KlungkungHospitalThis study used qualitative methods, data collection techniques such as observation,interview and documentation. The data analysis technique used is descriptive analysis, whilechecking the validity of the data was done by using triangulation. Determination of informantsdone by the key person.The results showed that: 1) Implementation of MSS services in the Installationkesehaatn Hospital Outpatient Klungkung not optimal, 2) constraints or barriers encounteredin the application of SPM in Klungkung Hospital, among others, the lack of specialistpersonnel and facilities and equipment in the application of SPM still less, 3) The position ofthe Government in the application of SPM Kabuipaten Klungkung Klungkung DistrictHospital, as well as the owner and holder of the policy, as well as facilitators and evaluators.Suggestion to note are: 1) Increased commitment to pursue the application of SPMwith the addition of specialist doctors, 2) an increase in the application of SPM with regardstandards in service to the community.Keywords: Minimum Service Standards, Quality of public services & satisfaction indexcustomers.

KECERDASAN HOLISTIK DAN KINERJA TENAGA PENJUAL ASURANSI PADA AGENSI PRUSAMURAI DENPASAR I Gusti Ayu Wiratni Adriyani
Jurnal Manajemen dan Bisnis Vol 11 No 2 (2014)
Publisher : Universitas Pendidikan Nasional

Successful achievement of an enterprise, all systems must be able to worksynergistically. Selection and coaching salespeople performed by salespeople themselvesagainst 'line' down on it, then the activity is dependent upon the salesperson's own salespeople.Various attempts have been made in the hope of salesperson performance increases, which inturn can increase agency revenue, but revenue and salesperson activity still has not shown anincrease as expected, then it should be factors in self salesperson who causes a decrease inperformance. Insurance Salesperson in carrying out his duties always have to face the otherperson; whether it be leadership, prospective clients, customers and / or fellow competitorsInsurance Salesperson.Samples in this research is about 147 person all of contract salesperson ofPRUSamurai Denpasar. The method of data collection was using the questionnaire. Dataanalysis was a statistical method of Structural Equation Modeling (SEM) and then the dataprocessed with SPSS 16.0 and AMOS 16.0 program facilities. SPSS program used to input thedata which already obtained from the data collection, while AMOS program used to displaythe result of research which related between the variables.Data analysis conducted by using SEM software AMOS through 16.0. Through datanormality test, Confirmatory Factor Analysis (CFA) test and the analysis of the influencethrough SEM. SEM analysis results indicated that the influence of the physical intelligence (X1)against the performance of salesperson (Y) that there was a positive influence of 0,138; theinfluence of intellectual intelligence (X2) against the performance of salesperson (Y) that therewas a positive influence of 0,347; the influence of emotional intelligence (X3) against theperformance of salesperson (Y) that there was a positive influence of 0,307; spiritualintelligence and influence (X4) against the performance of salesperson (Y) that there was apositive influence of 0,140. It could be seen, the most dominant variable influenced salespersonperformance (Y) was the intellectual intelligence variables (X2) of 0,347.

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